TY - JOUR
T1 - The effect of quality of work life on organizational citizenship behavior of the employees
AU - Rivera, Vica Aulya
AU - Sari, Juliyana Puspa
AU - Damayanti, Nyoman Anita
N1 - Publisher Copyright:
© 2019, Indian Journal of Public Health Research and Development. All rights reserved.
PY - 2019/8
Y1 - 2019/8
N2 - The long waiting time for pharmaceutical services may be assumed to be related to the employee performance of in which it relates to the quality of work life of the pharmaceutical unit. To support the performance of employees, environment conducive to quality of work life is necessary. A good quality of work life (QWL) may affect may affect organizational citizenship behavior (OCB). This research aimed to analyze the effect of quality of work life on organizational citizenship behavior of the employees of Pharmacy Unit at Gotong Royong Hospital Surabaya. This was the type of observational research using cross-sectional approach. The samples were taken by using saturation sampling as many as 18 employees of Pharmacy Unit at Gotong Royong Hospital Surabaya. The data obtained were analyzed by using simple regression analysis and t-test interpretation analysis for each dimension of quality of work life on organizational citizenship behavior. The findings of this research indicated that quality of work life had a significant effect on organizational citizenship behavior (p-value = 0.001) and an effect of 69.7%. The conclusion of this research was that the quality of work life significantly affected organizational citizenship behavior of the employees of Pharmacy Unit at Gotong Royong Hospital Surabaya.
AB - The long waiting time for pharmaceutical services may be assumed to be related to the employee performance of in which it relates to the quality of work life of the pharmaceutical unit. To support the performance of employees, environment conducive to quality of work life is necessary. A good quality of work life (QWL) may affect may affect organizational citizenship behavior (OCB). This research aimed to analyze the effect of quality of work life on organizational citizenship behavior of the employees of Pharmacy Unit at Gotong Royong Hospital Surabaya. This was the type of observational research using cross-sectional approach. The samples were taken by using saturation sampling as many as 18 employees of Pharmacy Unit at Gotong Royong Hospital Surabaya. The data obtained were analyzed by using simple regression analysis and t-test interpretation analysis for each dimension of quality of work life on organizational citizenship behavior. The findings of this research indicated that quality of work life had a significant effect on organizational citizenship behavior (p-value = 0.001) and an effect of 69.7%. The conclusion of this research was that the quality of work life significantly affected organizational citizenship behavior of the employees of Pharmacy Unit at Gotong Royong Hospital Surabaya.
KW - Organizational citizenship behavior
KW - Quality of work life
UR - http://www.scopus.com/inward/record.url?scp=85073530814&partnerID=8YFLogxK
U2 - 10.5958/0976-5506.2019.02107.7
DO - 10.5958/0976-5506.2019.02107.7
M3 - Article
AN - SCOPUS:85073530814
SN - 0976-0245
VL - 10
SP - 1469
EP - 1474
JO - Indian Journal of Public Health Research and Development
JF - Indian Journal of Public Health Research and Development
IS - 8
ER -