The long waiting time for pharmaceutical services may be assumed to be related to the employee performance of in which it relates to the quality of work life of the pharmaceutical unit. To support the performance of employees, environment conducive to quality of work life is necessary. A good quality of work life (QWL) may affect may affect organizational citizenship behavior (OCB). This research aimed to analyze the effect of quality of work life on organizational citizenship behavior of the employees of Pharmacy Unit at Gotong Royong Hospital Surabaya. This was the type of observational research using cross-sectional approach. The samples were taken by using saturation sampling as many as 18 employees of Pharmacy Unit at Gotong Royong Hospital Surabaya. The data obtained were analyzed by using simple regression analysis and t-test interpretation analysis for each dimension of quality of work life on organizational citizenship behavior. The findings of this research indicated that quality of work life had a significant effect on organizational citizenship behavior (p-value = 0.001) and an effect of 69.7%. The conclusion of this research was that the quality of work life significantly affected organizational citizenship behavior of the employees of Pharmacy Unit at Gotong Royong Hospital Surabaya.
|Number of pages||6|
|Journal||Indian Journal of Public Health Research and Development|
|Publication status||Published - Aug 2019|
- Organizational citizenship behavior
- Quality of work life