The effect of participation on user satisfaction in the development of information systems with five moderator variables

This study aims to examine: 1) whether participation affects user satisfaction, 2) whether the complexity of the task, the complexity of the system, the influence of the user, the user-developer communication, and top management support moderates the effect of participation of user satisfaction in information system development, and 3) whether there is an average difference in user participation in information system development at State Electric Company and the Government of Lamongan. Hypothesis testing conducted on 200 respondents in which 100 respondents came from PT State Electric Company certification services and 100 respondents from four SKPD Lamongan Government. The method used in testing this hypothesis is the linear regression to examine the effect of participation of user satisfaction in information system development. To test the five ariabel moderation using MRA (Moderated Regression Analysis). Meanwhile, the average difference in user participation in information system development between State Electric Company and the Government Lamongan test was tested using Paired Sample T Test. Results showed that: 1) the participation of users affect the user satisfaction in information system development, 2) the effect of user participation to user satisfaction in information system development is moderated by the five moderator variables, namely the complexity of the task, the complexity of the system, the influence of the user, the user-developer communication and top management support, 3) variable task complexity, system complexity, the influence of the user, the userdeveloper communication and support of top management is a quasi- moderator, 4) there was an average difference of user participation in information system development at State Electric Company and the Government Lamongan.