How humans process information, make decisions, and engage socially in the face of change is the focus of human behaviour studies. Motivating and making decisions are affected by the environment under intense conditions. Especially for unavoidable developments like Indonesia's many digital transformation initiatives. Despite its benefits, excessive use of contemporary technology can stress, overburden, add uncertainty and complicate students' lives. The current study aims to directly respond to naturally occurring coping mechanisms. It also aims to accurately identify complex phenomena such as technological stress and examine the influence of social psychology through an integrative framework. The empirical data processed and computed in SPSS and Warp PLS for path analysis and investigating causal relationships. The results revealed that conscious choice of problem-solving and religious coping tended to be stronger than other strategies, while social capital and psychological wellbeing were required to combat the dark side of technology. Strategies for decision support system have been discussed.

Original languageEnglish
Pages (from-to)123-139
Number of pages17
JournalInternational Journal of Business Information Systems
Issue number1
Publication statusPublished - 2024


  • coping strategies
  • decision support
  • higher education
  • social capital
  • strategies
  • technostress


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