Service innovation: the effects of organisational contingencies

Nadia Anridho; Wann Yih Wu; Mohamad Suyunus

doi:10.1504/ijsom.2023.131282

Service innovation: the effects of organisational contingencies

Nadia Anridho, Wann Yih Wu, Mohamad Suyunus

Research output: Contribution to journal › Article › peer-review

1 Citation (Scopus)

Abstract

This study examines the effects of organisational contingencies such as service climate, service culture, environmental dynamism, and environmental heterogeneity on service innovation and examines service innovation's effect on organisational performance. We employed a survey study with 202 respondents from Indonesian retail companies for data analysis. Then, PLS-SEM was used to analyse the data. The results showed that service climate, service culture, environmental dynamism, and environmental heterogeneity positively affect service innovation. Furthermore, we found that service innovation enhances organisational performance. This study contributes to service innovation literature by examining organisational contingencies as the antecedents of service innovation with evidence from the Indonesian retail industry.

Original language	English
Pages (from-to)	54-70
Number of pages	17
Journal	International Journal of Services and Operations Management
Volume	45
Issue number	1
DOIs	https://doi.org/10.1504/ijsom.2023.131282
Publication status	Published - 2023

Keywords

organisational contingencies
organisational performance
service innovation

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1504/ijsom.2023.131282

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title = "Service innovation: the effects of organisational contingencies",

abstract = "This study examines the effects of organisational contingencies such as service climate, service culture, environmental dynamism, and environmental heterogeneity on service innovation and examines service innovation's effect on organisational performance. We employed a survey study with 202 respondents from Indonesian retail companies for data analysis. Then, PLS-SEM was used to analyse the data. The results showed that service climate, service culture, environmental dynamism, and environmental heterogeneity positively affect service innovation. Furthermore, we found that service innovation enhances organisational performance. This study contributes to service innovation literature by examining organisational contingencies as the antecedents of service innovation with evidence from the Indonesian retail industry.",

keywords = "organisational contingencies, organisational performance, service innovation",

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year = "2023",

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T2 - the effects of organisational contingencies

AU - Anridho, Nadia

AU - Wu, Wann Yih

AU - Suyunus, Mohamad

PY - 2023

Y1 - 2023

N2 - This study examines the effects of organisational contingencies such as service climate, service culture, environmental dynamism, and environmental heterogeneity on service innovation and examines service innovation's effect on organisational performance. We employed a survey study with 202 respondents from Indonesian retail companies for data analysis. Then, PLS-SEM was used to analyse the data. The results showed that service climate, service culture, environmental dynamism, and environmental heterogeneity positively affect service innovation. Furthermore, we found that service innovation enhances organisational performance. This study contributes to service innovation literature by examining organisational contingencies as the antecedents of service innovation with evidence from the Indonesian retail industry.

AB - This study examines the effects of organisational contingencies such as service climate, service culture, environmental dynamism, and environmental heterogeneity on service innovation and examines service innovation's effect on organisational performance. We employed a survey study with 202 respondents from Indonesian retail companies for data analysis. Then, PLS-SEM was used to analyse the data. The results showed that service climate, service culture, environmental dynamism, and environmental heterogeneity positively affect service innovation. Furthermore, we found that service innovation enhances organisational performance. This study contributes to service innovation literature by examining organisational contingencies as the antecedents of service innovation with evidence from the Indonesian retail industry.

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ER -

Service innovation: the effects of organisational contingencies

Abstract

Keywords

UN SDGs

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