Abstract
Electroacupuncture is a modern method in the field of veterinary acupuncture. Its application in animal is considered effective, economical, does not cause side effects so that the client feels satisfied. Client satisfaction based on client perceptions of service quality that is the fit between expectations and reality received by the client. Tangible, reliability, responsiveness, assurance, and empathy are the five elements of service quality dimensions. The number of informants obtained in this study was 30 respondents using saturated electroacupuncture services for animals twice at the La Femur clinic. The data obtained were analyzed using the client satisfaction index and importance of performance analysis. The results of the five-dimensional data analysis of La Femur clinical animal electroacupuncture service quality showed tangible values 0.91%, reliability 0.97%, responsiveness 0.99%, assurance 0.99% and empathy 0.98%. The five dimensions of veterinary electroacupuncture service in the La Femur clinic showed the value above the standard.
| Translated title of the contribution | Client Response on Animal Electroacupuncture Services at The Veterinary Clinic La Femur Surabaya |
|---|---|
| Original language | Indonesian |
| Pages (from-to) | 173-181 |
| Number of pages | 9 |
| Journal | Jurnal Medik Veteriner |
| Volume | 3 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - Oct 2020 |
Keywords
- Surabaya
- client respons
- clinic
- electroacupuncture