Relationships of service response with service quality in emergency department of rsud dr. Loekmono hadi, kudus, indonesia

Emergency Department is a service installation in a hospital that provides the first service for 24 hours to patients with the threat of death and disability in an integrated manner by involving various multidisciplinary sciences and multi professions including nursing services. The quality of service in IGD can be assessed based on 2 (two) things, namely service quality and minimum service standards (SPM). The main factor in evaluating service quality in the emergency room is the speed of service response time or response time. The purpose of service response time is the delivery of services that are fast, responsive and able to save emergency patients who need help. This research was conducted in January 2020 in the Emergency Room at Dr. Loekmono Hadi Kudus. It aims to analyze the relationship between service response time and service quality in the ED. This is a descriptive quantitative study carried out through analytic observation with a cross sectional approach. The population in this study was the visit of all patients who entered and received services by the guardian in the emergency room as much as 25-35 patients per shift per day, while the number of samples in this study were 117 patients. The independent variable in this study is service response time and the dependent variable is service quality. Data were analyzed by bivariate test using Kendall Tau. The p-value is 0.963, thus, there was no relationship between service response time and service quality in the Emergency Room Dr. Loekmono Hadi Kudus. Further research is needed because the limited understanding and knowledge of the sample influences the evaluation of service response time to service quality becomes irrelevant.