Profile of eye drops labelling of pharmacies’ prescription service in Surabaya

Background: Drug labelling in prescription services is a critical stage because it contains information about the use of medicines. Objective: This study aimed to discover the drug information listed on the label of the eye drops prescription service at pharmacies in Surabaya. Method: An observational study with a cross-sectional design was used to conduct this research. Data collection was performed with the simulated patient method. The information on the label was examined using a checklist based on the “FIP Guidelines for The Labels of Prescribed Medicines” and the Minister of Health Regulation No. 73 of 2016. Result: Of 138 pharmacies visited in this study, 105 (76%) pharmacies dispensed the drug, and 83 (79%) pharmacies placed a label on the drug. The information that appeared the most was the pharmacy name (100.0%), pharmacy address (95.2%), patient name (90.4%), individual dosage instructions (100.0%), and dispensing date (88.0%). Then, the indicators that appear the least include the product name (9.6%), dosage form (2.4%), amount of drug (4.8%), expiration date (1.2%), and storage instructions (2.4%). Conclusion: Eye drops need to be maintained for their safety and efficacy. Hence, the period after opening needs to be included in the label.