TY - JOUR
T1 - PATIENT’S SATISFACTION IN UTILIZING PUBLIC HEALTH CENTER SERVICES DURING THE COVID-19 PANDEMIC BASED ON GENDER, AGE, EDUCATION LEVEL, AND OCCUPATION
AU - Yani, Ristya Widi Endah
AU - Khoiri, Abu
AU - Bramantoro, Taufan
N1 - Publisher Copyright:
© Australasian College of Health Service Management. All rights reserved.
PY - 2022
Y1 - 2022
N2 - A public health center is at the forefront of breaking the COVID-19 chain. Limiting the number of patients accessing care during the pandemic is thought to affect patient satisfaction with the quality of service at the public health center during the COVID-19 pandemic. This study aims to know the level of satisfaction of patients visiting a health center based on gender, age, education level, and profession criteria during the COVID-19 pandemic in Sumbersari District, Indonesia. This study used an analytical observational study method for visitors of the Sumbersari Public Health Center in February-March 2021. The population was 126,279 people visiting Sumbersari Public Health Center, meaning a purposive sampling requires 100 people to participate. The research variables were gender, age, education level, occupation, and the patient's satisfaction. The measuring instrument used was a questionnaire. The data were analyzed descriptively using logistic regression test. There is no effect of gender and age on patient satisfaction (p> 0.05). There is an effect of the level of education on patient satisfaction (p <0.05) with OR = 3.32. There is an effect of work on patient satisfaction (p <0.05) with OR = 0.054, meaning that respondents who work, the chance to feel dissatisfied is 18.5 times greater than respondents who do not work.
AB - A public health center is at the forefront of breaking the COVID-19 chain. Limiting the number of patients accessing care during the pandemic is thought to affect patient satisfaction with the quality of service at the public health center during the COVID-19 pandemic. This study aims to know the level of satisfaction of patients visiting a health center based on gender, age, education level, and profession criteria during the COVID-19 pandemic in Sumbersari District, Indonesia. This study used an analytical observational study method for visitors of the Sumbersari Public Health Center in February-March 2021. The population was 126,279 people visiting Sumbersari Public Health Center, meaning a purposive sampling requires 100 people to participate. The research variables were gender, age, education level, occupation, and the patient's satisfaction. The measuring instrument used was a questionnaire. The data were analyzed descriptively using logistic regression test. There is no effect of gender and age on patient satisfaction (p> 0.05). There is an effect of the level of education on patient satisfaction (p <0.05) with OR = 3.32. There is an effect of work on patient satisfaction (p <0.05) with OR = 0.054, meaning that respondents who work, the chance to feel dissatisfied is 18.5 times greater than respondents who do not work.
KW - pandemic
KW - patient’s satisfaction
KW - public health center
UR - http://www.scopus.com/inward/record.url?scp=85146920594&partnerID=8YFLogxK
U2 - 10.24083/apjhm.v17i3.1797
DO - 10.24083/apjhm.v17i3.1797
M3 - Article
AN - SCOPUS:85146920594
SN - 2204-3136
VL - 17
JO - Asia Pacific Journal of Health Management
JF - Asia Pacific Journal of Health Management
IS - 2
M1 - i1791
ER -