Organizational characteristics, individual characteristics, work characteristics, and technological factors against culture-based care

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Abstract

BACKGROUND: The quality of nursing services has a direct impact on the level of client satisfaction. The marketing wave of health services has now changed from the era of service excellence to the era of care with character so that caring behavior is the main principle in the quality of nursing services. AIM: We aimed to present Organizational Characteristics, Individual Characteristics, Work characteristics, and technological factors against culture-based care. METHODS: This research is a quantitative research using a cross-sectional approach. This research has been conducted at the Regional General Hospital Dr. Iskak Tulungagung and the Blambangan Regional General Hospital Banyuwangi. Respondents involved in this study amounted to 180 respondents. The research variables are organizational characteristics, individual characteristics, work characteristics, technological factors, culture-based caring, quality of nursing work life, and quality of nursing services. The data in this study were analyzed using quantitative analysis techniques using SEM PLS. RESULTS: Organizational characteristics enhance culture-based caring. Individual characteristics enhance culture-based caring. Work characteristics enhance culture-based caring. Technological factors increase culture-based caring. CONCLUSION: Organizational characteristics cannot increase QNWL directly, but mediation is needed through culture-based caring to achieve positive QNWL. Individual characteristics can improve QNWL through religious, socio-cultural, economic, motivational, and educational factors. Work characteristics cannot increase QNWL directly, but mediation is needed through culture-based caring to achieve positive QNWL. Technological factors can improve QNWL through the use of technology and the use of social media.

Original languageEnglish
Pages (from-to)311-316
Number of pages6
JournalOpen Access Macedonian Journal of Medical Sciences
Volume9
DOIs
Publication statusPublished - 2021

Keywords

  • Nursing management
  • Quality of nursing work life
  • Transcultural of nursing

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