TY - JOUR
T1 - Mending the mismatch of minds and mandates
T2 - reimagining competency-centric public service delivery in Bojonegoro Regency, Indonesia
AU - Wardiyanto, Bintoro
AU - Setijaningrum, Erna
AU - Samad, Suhaimi
AU - Kandar, Alif Hizrafi
N1 - Publisher Copyright:
© 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
PY - 2025
Y1 - 2025
N2 - Public service efficacy hinges on context-sensitive competencies, yet Indonesia contends with reconciling civil servant training and workplace realities, leaving the nexus between skill development and governance outcomes understudied. Employing a mixed-methods approach, we collected data from 130 civil servants across various hierarchical levels through surveys, in-depth interviews, and focus groups. Our findings unfold the narratives of challenges and contestations: decontextualized pedagogies, operational discord, and deep-seated cultural inertia. We further expose the stark disparities between academic preparation and workplace demands, compounded by inconsistent protocol adherence, fragmented technological integration, and nebulous organizational directives. This study provides a blueprint for mending the mismatch between minds and mandates in public service delivery, addressing the deeply ingrained cultural inertia that prevents the adoption of innovative practices and new operational paradigms. What we finally offer is the foundation for a reimagining of competency-centric approaches that can fundamentally reshape civil service capacity building and enhance governance outcomes.
AB - Public service efficacy hinges on context-sensitive competencies, yet Indonesia contends with reconciling civil servant training and workplace realities, leaving the nexus between skill development and governance outcomes understudied. Employing a mixed-methods approach, we collected data from 130 civil servants across various hierarchical levels through surveys, in-depth interviews, and focus groups. Our findings unfold the narratives of challenges and contestations: decontextualized pedagogies, operational discord, and deep-seated cultural inertia. We further expose the stark disparities between academic preparation and workplace demands, compounded by inconsistent protocol adherence, fragmented technological integration, and nebulous organizational directives. This study provides a blueprint for mending the mismatch between minds and mandates in public service delivery, addressing the deeply ingrained cultural inertia that prevents the adoption of innovative practices and new operational paradigms. What we finally offer is the foundation for a reimagining of competency-centric approaches that can fundamentally reshape civil service capacity building and enhance governance outcomes.
KW - Civil service competencies
KW - contextualized training
KW - decentralized competency frameworks
KW - good governance
KW - Human Resource Development
KW - human resource management
KW - Human Resource Management
KW - inclusive institutions
KW - Organizational Studies
KW - public service delivery
UR - http://www.scopus.com/inward/record.url?scp=85212777543&partnerID=8YFLogxK
U2 - 10.1080/23311975.2024.2442538
DO - 10.1080/23311975.2024.2442538
M3 - Article
AN - SCOPUS:85212777543
SN - 2331-1975
VL - 12
JO - Cogent Business and Management
JF - Cogent Business and Management
IS - 1
M1 - 2442538
ER -