Intention to adopt blockchain technology for zakat management in Indonesia

Purpose: This paper aims to analyze intention for applying blockchain-based technology in zakat management regarding the readiness of zakat institutions and muzakki in Indonesia. Design/methodology/approach: This research is a mixed method, namely, using qualitative research to examine the readiness of practitioner and academics in welcoming blockchain-based financial technology and using quantitative research to measure people’s knowledge and intentions to adopt zakat using blockchain technology based on UTAUT theory (Unified Theory of Acceptance and Use of Technology). Findings: The findings indicate that performance expectancy, social influence, facilitating conditions and sentiment positively affect the intention to adopt blockchain technology in zakat payments, while effort expectancy do not. Additionally, interviews reveal that practitioners and academics support blockchain technology but are unprepared for its implementation. Practical implications: The implications of this study suggest important directions for policy makers, notably zakat institutions, supporting the application of blockchain technology and the adaptation of user-friendly information system services to meet the requirements of zakat service users. Originality/value: This study fills the gap in previous research by offering a more comprehensive analysis of the collaboration between zakat and blockchain technology through three different perspectives, namely, practitioners (BAZNAS), academics and users of zakat services (muzakki).