Influences of Social Learning on Customer’s Intention to Download an Application from a Start-up Company

Army Justitia, Dewi Ambarrina, Indra Kharisma Raharjana, Nasa Zata Dina, Noorminshah A. Iahad

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

We examine the power of social learning on customers’ intention to download an application (app) from a start-up company, usually a small business. This method is often referred to as social learning. In this case, the intention to download is influenced by the information learned from online groups and forums, product reviews, as well as word-of-mouth.

Original languageEnglish
Pages (from-to)1640-1652
Number of pages13
JournalTEM Journal
Volume11
Issue number4
DOIs
Publication statusPublished - Nov 2022

Keywords

  • Customer’s intention
  • Download application
  • Small business
  • Social learning theory
  • Start-up company

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