Influence of satisfaction and loyalty on Net Promoter Score (NPS) in academic libraries in Indonesia

Dyah Puspitasari Srirahayu, Esti Putri Anugrah, Khoirotun Layyinah

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Influence of satisfaction and loyalty on Net Promoter Score (NPS) in academic libraries in Indonesia'. Together they form a unique fingerprint.

Social Sciences