Food Safety Compliance During Food Delivery: Food Riders Knowledge, Attitude, and Risk Perception

Norfezah Md Nor, Nur Zahirah Nizam, Nadia Liana Mohd Karim, Nadiatul Syima Mohd Shahid, Amir Heberd Abdullah, Dominikus Raditya Atmaka, Trias Mahmudiono

Research output: Contribution to journalArticlepeer-review

Abstract

Introduction: The prevalence of online food delivery service (OFDS) environments in many food service and retail contexts has an impact on how people order and access meals, that led to the emergence food delivery riders, whose numbers have increased significantly, particularly in Kuala Lumpur, Malaysia. However, there are challenges for OFDS providers in evaluating food safety and cleanliness to ensure that clients receive safe and high-quality meals. Therefore, the purpose of this study was to examine the food safety compliances among food riders in Kuala Lumpur. Materials and methods: The Google Forms platform was used to conduct a quantitative e-survey. The data from 132 Kuala Lumpur food riders was then evaluated using a descriptive statistic, followed by correlation and multi-regression using the SPSS 26 edition. Results: : Male food riders make up the majority of Grabfood’s workforce in Kuala Lumpur (64%) and are more likely to have completed a food handling course and received typhoid vaccinations (20.5%) than female riders. The results also showed a significant positive link between food safety practices among the food riders in Kuala Lumpur for all three variables: food safety knowledge (FSK, r=0.845, p0.001), food safety attitude (FSA, r=0.832, p0.001), and risk perception (RP, r=0.774, p0.001). All three of the aforementioned components accounted for 76.5% of the variation (R2 = 0.770, F (3,131) = 143.00, p = 0.010).

Original languageEnglish
Pages (from-to)53-57
Number of pages5
JournalMalaysian Journal of Medicine and Health Sciences
Volume20
DOIs
Publication statusPublished - Nov 2024

Keywords

  • Attitude
  • Food delivery riders
  • Food safety
  • Knowledge
  • Online food delivery services (OFDS)
  • Public health
  • practices (KAP)

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