Abstract

This study aims to analyze purchasing behavior of female consumers in skin whitening cosmetics products. The study was conducted with a survey of 187 respondents. The analysis technique used is Covariance Based Structural Equation Model (CB-SEM) with AMOS software. The results of the analysis show that of the 13 hypotheses proposed, there are 9 supported hypotheses, and 4 hypotheses are not supported. This study found that the antecedents of purchasing cosmetics skin whitening decisions were product quality, brand image, price, promotion, reference group, and family factors. The consequences of purchasing cosmetics skin whitening decisions are consumer satisfaction and the intention to do Word of Mouth (WoM).

Original languageEnglish
Pages (from-to)567-578
Number of pages12
JournalReview of International Geographical Education Online
Volume11
Issue number4
DOIs
Publication statusPublished - 2021

Keywords

  • brand image
  • decision making
  • group reference
  • price
  • product quality
  • promotion
  • skin whitening
  • word of mouth

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