Effectiveness of ASWAJA An Nahdliyah-based caring training on caring behavior, performance in patient safety and service quality

Yanis Kartini, Nursalam, Ahsan, Imamatul Faizah, Siti Damawiyah, Abd Nasir

Research output: Contribution to journalArticlepeer-review

Abstract

Objective: To analyze the effectiveness of ASWAJA An Nahdliyah-based caring training on caring behavior, performance in patient safety goals, and service quality. Methods: Quasi-experimental research design. The population was nurses and patients in the internal medicine and surgery rooms at the Surabaya Islamic Hospital A. Yani and Jemursari. Samples were taken from all practicing nurses working in the Az Zahrah 1 room at the Jemursari Islamic Hospital as the intervention group (n=19) and nurses working in the Shofa and Marwa rooms at the Surabaya Islamic Hospital A. Yani Islamic Hospital (n=19) were taken as the control group. The sample size for each group of patients was 38 people. Sampling was purposive sampling. The research instrument used a questionnaire. Data analysis was Wilcoxon and Mann-Whitney test. Results: The Mann-Whitney test showed that there was a significant difference in caring behavior and compassion between the treatment and control groups (p<0.005). Caring training also had a significant effect on performance in patient safety goals at SKP 1, SKP 5, and SKP 6 (p<0.05). It also influenced service quality in all dimensions (p<0.05). Conclusion: Caring training based on ASWAJA An Nahdliyah has a significant effect on caring behavior, performance in patient safety goals, and quality of nursing services. Continuing training and education are important to be programmed on an ongoing basis to improve the abilities of nurses both cognitive, affective, and psychomotor to improve the quality of service.

Original languageEnglish
Pages (from-to)100-110
Number of pages11
JournalGaceta Medica de Caracas
Volume131
Issue number1
DOIs
Publication statusPublished - Mar 2023

Keywords

  • Caring
  • patien safety
  • performance
  • quality

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