TY - JOUR
T1 - Continuance of organizational commitment among flight attendants as an intervening variable to job performance
AU - Firdaus, Muhamad
AU - Eliyana, Anis
AU - Pratama, Andika Setia
AU - Cahyani, Aila
AU - Kamil, Nurul Liyana Mohd
N1 - Publisher Copyright:
© Muhamad Firdaus, Anis Eliyana, Andika Setia Pratama, Aila Cahyani, Nurul Liyana Mohd Kamil, 2022.
PY - 2022
Y1 - 2022
N2 - The low-cost business model has thrived in the last decade, creating a more competitive atmosphere in some industries. The airline industry is the sector that has grown significantly with this business model. To maintain sustainability amidst the challenge, human resources can be an investment in the organization's material resources. Hence, this study aims to determine the effect of job satisfaction and continuance of organizational commitment moderated by the tenure of employment on job performance. This study surveyed 41 flight attendants of a low-cost airline in Indonesia. The respondents were selected through convenience sampling. The data were then analyzed using Partial Least Squares (PLS), which is part of Structural Equation Modeling (SEM). The analysis results show that job satisfaction and continuance of organizational commitment have a significant effect on flight attendants' performance. In contrast, the tenure of employment has a positive yet insignificant effect in moderating the relationship between job satisfaction and continuance of organizational commitment. The findings of this study can be a reference for airlines to manage the individual performance of flight attendants in the competitive aviation business world.
AB - The low-cost business model has thrived in the last decade, creating a more competitive atmosphere in some industries. The airline industry is the sector that has grown significantly with this business model. To maintain sustainability amidst the challenge, human resources can be an investment in the organization's material resources. Hence, this study aims to determine the effect of job satisfaction and continuance of organizational commitment moderated by the tenure of employment on job performance. This study surveyed 41 flight attendants of a low-cost airline in Indonesia. The respondents were selected through convenience sampling. The data were then analyzed using Partial Least Squares (PLS), which is part of Structural Equation Modeling (SEM). The analysis results show that job satisfaction and continuance of organizational commitment have a significant effect on flight attendants' performance. In contrast, the tenure of employment has a positive yet insignificant effect in moderating the relationship between job satisfaction and continuance of organizational commitment. The findings of this study can be a reference for airlines to manage the individual performance of flight attendants in the competitive aviation business world.
KW - continuance of organizational commitment
KW - effective institutions
KW - job performance
KW - job satisfaction
KW - quality of job
UR - http://www.scopus.com/inward/record.url?scp=85147208405&partnerID=8YFLogxK
U2 - 10.21511/ppm.20(4).2022.38
DO - 10.21511/ppm.20(4).2022.38
M3 - Article
AN - SCOPUS:85147208405
SN - 1727-7051
VL - 20
SP - 507
EP - 517
JO - Problems and Perspectives in Management
JF - Problems and Perspectives in Management
IS - 4
ER -