Waiting time in the provision time of hospital medical record documents remains to be an issue to be solved. This study aimed to analyze the long-time provision for outpatient medical records based on the theory of constraints (TOC). An observational study with cross-sectional design used the TOC method. The constraint was found in the process of medical record document provision, the longest average time on the process of provision of outpatient medical records document was the medical record document examination process with an average of 48.91 minutes, and a total time of provision of medical record document was 54.86 minutes. The TOC considers a problem as an opening way for the rest of the system to be managed. An overall management system in accordance with the constraints on the system would reach a steady groove.

Original languageEnglish
Pages (from-to)2681-2685
Number of pages5
JournalEurAsian Journal of BioSciences
Issue number2
Publication statusPublished - 1 Aug 2020


  • Medical record
  • Theory of constraint
  • Waiting time


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