Analysis of perceived health care quality on patient satisfaction

Ester Mariana, Wilda Apriyani, Stefanus Supriyanto

Research output: Contribution to journalArticlepeer-review


Background: Perceived health care is influenced by patient satisfaction favorable to the hospital and positive impact on patient satisfaction. This study aimed to make recommendations for increasing admissions for Inpatient room based on the result of the analysis of perceived health care quality, customer voice and satisfaction. Methods: This research used cross-sectional method. The sampling technique used proportionate stratified random sampling. The data obtained were then analyzed using descriptive and regression methods. Results: The results obtained indicated that perceived health care quality had a significant positive effect on patient satisfaction. The Quality Interaction (b = 0.273) had a stronger influence on patient satisfaction. The results showed physical environment quality (p = 0.008, b = 0.199), interaction quality (p = 0.000, b = 0.471), and outcome quality (p = 0.005, b = 0.238). Conclusion: Perceived health care quality has a strong effect on patient satisfaction.

Original languageEnglish
Pages (from-to)2703-2708
Number of pages6
JournalEurAsian Journal of BioSciences
Issue number2
Publication statusPublished - 1 Aug 2020


  • Hospital
  • Patient satisfaction
  • Perceived health care quality


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