Analysis of human resources performance measurement by human resources scorecard method at hospital in Surabaya

Numerous of hospitals in Surabaya have not yet implemented systematic employee performance measurements. So the hospitals have not yet able to know the success rate of the human resources division strategy in realizing the company’s vision, mission, and strategy. The Human Resources Scorecard (HRSC) is a form of human resource measurement that correlating people-strategies- performance to be measured the extent to which they contribute to the achievement of the company’s vision, mission and strategy. The strategy of mixed methods in this research is the sequence of qualitative and quantitative analysis. The objective of this strategy is to design the strategy map of human resource and identify success indicators of each strategy objectives through qualitative data analysis, and further quantitative data analysis to find out the process of HR performance measurement by Human Resources Scorecard method based on Analytical Hierarchy Process (AHP) and Traffic Light System.