An Exploratory Comparative Analysis of Librarians’ Views on AI Support for Learning Experiences, Lifelong Learning, and Digital Literacy in Malaysia and Indonesia

Various articles suggest that artificial intelligence (AI) in libraries can enhance the learning experience, promote lifelong learning, and strengthen digital literacy. However, it is unclear if practicing librarians agree with these benefits. Malaysia and Indonesia, neighboring countries with similar library practices, may have differing or similar views on AI support for learning, lifelong learning, and digital literacy. To this effect, this study was conducted with the aim of assessing librarian perspectives on the support provided by AI in enhancing learning experiences, fostering lifelong learning, and advancing digital literacy initiatives. Additionally, it seeks to compare these perspectives between Malaysia and Indonesia. Using a survey research methodology and an online questionnaire as the data collection technique, the results of the analysis showed that librarians assessed the AI support for learning experiences, lifelong learning, and digital literacy favorably. It was also found that there was no significant difference in the assessments of librarians from these two countries. The contribution of this study is that it has provided empirical evidence regarding AI support in libraries, and developed a scale or measurement for assessing AI support for learning experiences, lifelong learning, and digital literacy. This instrument can be used as a guide when it comes to investing in AI technologies for libraries.