TY - GEN
T1 - A User-Centered Design for Redesigning E-Government Website in Public Health Sector
AU - Puspitasari, Ira
AU - Indah Cahyani, Dwi
AU - Taufik,
N1 - Publisher Copyright:
© 2018 IEEE.
PY - 2018/11/27
Y1 - 2018/11/27
N2 - The rising awareness of information transparency and the increasing citizen participation in 'healthy living for healthy societies' campaign have promoted the effectuation of e-government service in public health sector. As one of the government agencies, Surabaya Health Department (SHD), Indonesia, is responsible to provide public health services and to administer health-related policies in Surabaya city. The department has been utilizing an official website to deliver its tasks and responsibilities. However, the website was built mostly based on the department's perspective and internal consensus, without a proper requirement gathering from users and stakeholders. This subjectivity has caused some essential unfulfilled, thus nullified the website goals. This study aims to redesign the official SBD website to improve the information dissemination quality and the user experience. The website development follows user-centered design (UCD) methodology. The output consists of user requirements, user task analysis, and a redesigned SHD website prototype. The heuristic evaluations between the existing and the new redesigned websites demonstrate the improvement of user experience. The UCD also enables the user identification and the corresponding requirements more comprehensively. One of the examples is the inclusion of specific requirements for person with color-blind and person with dyslexia in the redesigned SHD website.
AB - The rising awareness of information transparency and the increasing citizen participation in 'healthy living for healthy societies' campaign have promoted the effectuation of e-government service in public health sector. As one of the government agencies, Surabaya Health Department (SHD), Indonesia, is responsible to provide public health services and to administer health-related policies in Surabaya city. The department has been utilizing an official website to deliver its tasks and responsibilities. However, the website was built mostly based on the department's perspective and internal consensus, without a proper requirement gathering from users and stakeholders. This subjectivity has caused some essential unfulfilled, thus nullified the website goals. This study aims to redesign the official SBD website to improve the information dissemination quality and the user experience. The website development follows user-centered design (UCD) methodology. The output consists of user requirements, user task analysis, and a redesigned SHD website prototype. The heuristic evaluations between the existing and the new redesigned websites demonstrate the improvement of user experience. The UCD also enables the user identification and the corresponding requirements more comprehensively. One of the examples is the inclusion of specific requirements for person with color-blind and person with dyslexia in the redesigned SHD website.
KW - UCD
KW - heuristic evaluation
KW - public health website
KW - usability
KW - user experience
KW - user-centered design
UR - http://www.scopus.com/inward/record.url?scp=85060041130&partnerID=8YFLogxK
U2 - 10.1109/ISEMANTIC.2018.8549726
DO - 10.1109/ISEMANTIC.2018.8549726
M3 - Conference contribution
AN - SCOPUS:85060041130
T3 - Proceedings - 2018 International Seminar on Application for Technology of Information and Communication: Creative Technology for Human Life, iSemantic 2018
SP - 219
EP - 224
BT - Proceedings - 2018 International Seminar on Application for Technology of Information and Communication
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 3rd International Seminar on Application for Technology of Information and Communication, iSemantic 2018
Y2 - 21 September 2018 through 22 September 2018
ER -
